Privacy policy

🔐Privacy Policy

Effective Date: April 3, 2025

At Techno Tools & Equipment, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us via our sales channels.

📥 1. What Personal Information We Collect

We may collect the following types of personally identifiable information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (via secure payment gateway)

  • Contact preferences

  • Any other information voluntarily provided by you (e.g., surveys, product inquiries)

This information is collected when you:

  • Place an order

  • Register for an account or newsletter

  • Contact us through social media or marketplaces

  • Participate in promotions or surveys

🔧 2. How We Use Your Information

Your personal information helps us to:

  • Process and fulfill your orders

  • Communicate updates on your purchases and account

  • Improve our products, services, and website experience

  • Notify you of promotions, product launches, and events (you may opt-out anytime)

  • Detect fraud and unauthorized activities

  • Comply with legal and regulatory obligations

You may opt-out of promotional emails by clicking the “Unsubscribe” link or contacting us directly.

🔄 3. Sharing Your Information

We only share your personal data when necessary, including with:

  • Trusted third-party service providers, including payment processors, courier services, and email platforms

  • Shopify (our ecommerce platform) for store operation and analytics

  • Government agencies, if legally required

We do not sell or rent your personal data to third parties for marketing.

🔒 4. How We Protect Your Information

We implement industry-standard safeguards to protect your personal information from loss, misuse, and unauthorized access:

  • Secure Socket Layer (SSL) encryption

  • Regular malware scanning and server hardening

  • Access restrictions to sensitive data

  • Payment details handled by secure, PCI-compliant providers

🍪 5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance site functionality

  • Track analytics and user behavior

  • Personalize your experience and content

You may manage cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

🧾 6. Your Rights & Control Over Your Data

You have the right to:

  • Access your personal information

  • Correct or update your data

  • Request deletion of your data (where legally permissible)

  • Withdraw consent for marketing communications

To make such a request, please contact us at:
📧 sales@techno.com.my

🧒 7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately for deletion.

✍️ 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Please check back regularly to stay informed.

📬 Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Techno Tools & Equipment Sdn Bhd
📧 Email: sales@techno.com.my
📞 Phone: +603-42702333