Return & Refund Policy

Returns, Refunds, Exchanges & Warranties

At Techno Tools & Equipment, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we offer return, refund, exchange, and warranty options to ensure your experience is smooth and reliable.

🛠 Returning a Faulty Item

1. Contact Us First
Before returning any product, please contact us:

  • 📞 Ms. Yuki: 016-2812716

  • 📞 General Hotline: 03-4270 2333

  • 📧 Email: sales@techno.com.my

Our product specialist will help troubleshoot your issue to avoid unnecessary returns.

2. Troubleshooting Checklist
Before initiating a return, please:

  • Check the product manual for troubleshooting steps.

  • Visit the manufacturer’s website for known issues.

  • Ensure the product is used correctly and not tampered with.
    ⚠️ Do not disassemble or attempt to repair the item yourself, as this may void your warranty.

3. If Issue Persists: File a Return
If the issue cannot be resolved, we'll guide you through the return process. Please document:

  • Names of representatives spoken to

  • A clear description of the issue

  • Photos or videos, if applicable

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Send items to:
Techno Tools & Equipment Sdn Bhd
No. 36-1, Jalan Sulaiman 1,
Taman Putra Sulaiman,
68000 Ampang, Selangor, Malaysia.

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4. What Happens Next

  • You'll receive a Service Order Reference Number.

  • Your item may be inspected in-house or returned to the manufacturer for repairs.

  • We will notify you once it’s ready for delivery or self-collection.


Repair Timeframe: 2–3 weeks (subject to availability of parts).
For urgent needs, we may offer temporary product support on a case-by-case basis.


Warranty Coverage:

  • If within warranty: Repair or replacement (free of charge, at our discretion).

  • If out of warranty: We will inform you of any charges before proceeding.

📌 Warranty terms vary by brand and model. Please refer to the manufacturer’s documentation.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Special orders (Imported item)

  • Oversized/overweight items

  • Discontinued, clearance, or used products (e.g., oils, greases, tapes, chemical sprays)

  • Safety and protective clothing

  • Items with broken seals, opened packaging, or registered online warranties

💸 Refunds

Techno Tools & Equipment only issues refunds when:

  • The product is proven to be faulty, and

  • The manufacturer cannot offer a timely repair or replacement

❌ Please note: We do not offer refunds for change-of-mind or buyer’s remorse purchases. Once a product is purchased, all sales are considered final unless the item is defective.

🚚 Wrong Item Received (Seller Error)

If you receive an incorrect item due to our error:

  • Please notify us within 14 calendar days of receiving the product.

  • We will arrange for a free exchange or a full refund, depending on your preference.

  • Techno Tools & Equipment will bear all return shipping costs and no restocking fees will apply in this case.

  • Requests made after 14 days may be accept with a restocking fee of 10%

📸 To help us resolve the issue quickly, please provide a photo of the item received and the packaging label.

🔁 Exchanges

1. Timeframe

  • Items can be exchanged within 14 calendar days of purchase.

  • Requests made after 14 days may be declined.

2. Conditions for Exchange

  • Item must be unopened, unused, unregistered, and in original packaging

  • You must contact us in advance with a valid reason, photo, and video proof of the item condition

3. Delivery Costs & Restocking Fee

  • Customers are responsible for delivery costs associated with returns or exchanges unless the product is faulty.

  • 📦 A restocking fee of 10% may apply for non-faulty item exchanges or returns.

  • This fee helps cover quality checks, repackaging, and administrative processing.

4. How to File an Exchange
Contact our sales & service team, they will help you out.

Contact Us

Have a shipping question? Reach out:
📧 Email: sales@techno.com.my
📞 Call: +603-42702333

We’re happy to help!

Last updated: April 23, 2025